Privacy Policy

1. Scope of this policy

Personal information means information that identifies you or can reasonably be linked to you. This policy covers your interactions with AccessibilityAssist. If you use our widget on another organization's website, that website operator's privacy policy also applies to its collection and use of your information. Contact that operator about its website practices.

2. Information we collect

• Information you provide: your name, email address, business or website details, and the contents of messages you send when requesting information or support. Please do not include medical details or other sensitive information in a support request unless necessary.
• Service information: information you provide when registering for or managing a service, such as account contact details, selected plan, and configuration preferences, where those features are available.
• Technical information: our website hosting and service infrastructure may process IP addresses, browser and device information, requested pages, access times, and diagnostic logs to deliver and protect the service.

3. How we use information

We use information to respond to inquiries, provide and maintain requested services, manage customer relationships, troubleshoot problems, protect against misuse, and meet applicable legal obligations. Service-related communications may include responses to support requests and important product or security updates.

Where applicable law requires a legal basis, processing must be supported by an appropriate basis, such as performing a contract, complying with a legal obligation, legitimate interests in operating and securing the service, or consent where required. You may withdraw consent for consent-based processing by contacting us; this does not affect processing carried out before withdrawal.

4. Cookies, preferences, and external resources

Cookies and browser storage can be used to remember settings or support service functionality. The settings available to you depend on the website and service you use. You can manage cookies and stored site data through your browser; clearing them may reset saved preferences.

Our homepage loads fonts from Google Fonts. When your browser requests these resources, it connects to Google's servers and sends technical request information, including your IP address. See Google's Privacy Policy for information about Google's practices.

A website that embeds our widget may use its own cookies, analytics, or other third-party resources. Review that website's privacy and cookie notices for details.

5. When information may be shared

Information may be shared with providers that support the delivery of our services, such as hosting and email providers, as needed for their work. Information may also be disclosed when required by law, to respond to valid legal requests, or to protect rights, safety, and service security.

If our business is involved in a merger, acquisition, or asset transfer, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements. We may also share information for a specific purpose with your consent.

6. Retention and security

We retain personal information only for as long as needed for the purpose for which it was collected. Relevant factors include whether your inquiry is resolved, whether you have an active service relationship, and whether records are needed for legal obligations, disputes, or security investigations.

We seek to protect personal information using reasonable safeguards. No method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

7. International processing

Service providers may process information in countries other than the country where you live. Where applicable law restricts international transfers, those transfers require the safeguards or other lawful arrangements required by that law. Contact us for information about processing relevant to your use of the service.

8. Your privacy choices and rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of personal information, obtain a portable copy, restrict or object to processing, or withdraw consent. You may also have the right to complain to your local data protection authority.

Send requests to sales@accessiblityassistpro.com. We may need to verify your identity before acting on a request. Some information may need to be retained where permitted or required by law. For information controlled by a website that uses our widget, please contact that website operator.

9. Children's privacy

Our business website and account services are intended for website owners and organizations, rather than children. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action under applicable law. Websites using our widget are responsible for their own audience-specific privacy obligations.

10. Other websites

Links to other websites do not make their privacy practices part of ours. Review the privacy policy of any third-party website or platform you visit or use to install our service.

11. Changes to this policy

We may update this policy as our services or privacy practices change. The revised version will appear on this page with an updated date. We will provide additional notice where required by applicable law.

12. Contact us

For questions about this policy or a privacy request, email AccessibilityAssist PRO at sales@accessiblityassistpro.com.